Sale Training Outline

Sale Training Outline
• Company Orientation- HRD
• Agency Orientation –Citicare/HRD
• Technical Training- Technical Department
• Sales (Servobox) Training- Sales manager

1. Understanding Sales
• Sales Job Description
• Sales Attitude and Objective
• Sales obligation

2. Sales Reporting
• V-tiger- http://andromeda.wsiph.com:83/wsi/vtigercrm/
• Office portal- meda.wsiph.com:83/wsi/officeportal/
• Weekly end report - \\orion\Data Files\sales\servobox sales\Reports\2014\Sales weekly end report
• Proposal Sent- \\orion\Data Files\sales\servobox sales\Sales activity\Proposal Sent
• Contract - \\orion\Data Files\sales\servobox sales\Sales activity\Contract Sent

3. Product knowledge
• Shared Hosting (email/control panel/proposal)
• Domain(Type of Domain/Domain Pointing and Process Domain Transfer & Process)
• Dedicated Server
• Template email
• Proposals- Proposal -\\orion\Data Files\sales\servobox sales\Documents\Proposal
• Contracts- \\orion\Data Files\sales\servobox sales\Documents\Contract

4. Sales Process
5. Sales Life Cycle
6. Telemarketing
8. Telemarketing Script
7. Setting of Appointment
8. Actual Sales presentation Etiquette
9. Sales Negotiation
10. Handling Sales Objection
11. Documentation
12. Closing
13. Sales Joborder Guideline

Training Materials

1. Servobox Proposal
2. Sales Flow Chart
3. Telemarketing Script
4. Domain Whois tools link
5. Sample email template for None exiting website and exiting and expired domain
6. Ads On Price list