Main Page
From WebFocus Wiki Site
Welcome to WebFocus Wiki Page
Contents
Human Resource Department
- How to upload content using wsidemo
- Company Profile
- Product Knowledge
- Company Rules by Law
- Code of Discipline
- Company Rules and Regulations Implemented
- Company Confidentiality Policy
- WSI House Rules
- Company Benefits
- HR Guidelines
- WSI Premises
- WSI Company Activities
Customer Care Department
- Customer Service
- Characteristics of a Great Customer Care Associate
- Strategic Objective
- Our Passion
- Customer Feedback
- Customer Care Duties and Responsibilities
- Company Wide Tasks
- Telephone Etiquette and Guidelines
- Letter Etiquette and Guidelines
- Procedure on Processing SSL Certificate
- Referral Reward Mechanics (Internal Process)
- Inquiry Process(Valid/Invalid)
- Guidelines in Handling Expired Hosting Account
- Process in Acquiring EPP Code to a Different Provider
- Sales Admin Regulations
Web Development Department
- Employment
- Front-end Process
- Back-end Process
- Web Designer Process
- Web Design Codding
- Web Development
- Project Uploading
- Projects and Servers
- Standard Operating Procedure
- Department Rules and Regulations
- Reward System
WebFocus Sales Department
- Web Development Consultant
- Selling Process
- Selling Stages
- Problem Solving Selling
- Time Management
- Telemarketing Skills
- Presentation Skills
- Sales Reading Materials
- Web Development Process
- Needs Analysis Guide Questions: Business
- Procedure On Assignment Of Leads
- WebFocus Inquiry and Leads Turnover Penalties
- Request Procedure Guidelines
- Sales and Collection Cut Off
- Sales Inquiry Queuing SOP
- Sales Conversion Funnel System
- Web Development FAQ
ServoBox Sales Department
- Web Hosting Consultant
- Sale Training Outline
- Essential Selling Skills
- Prospecting and Qualifying Clients
- Sales Life Cycle
- Sales Conversion Funnel System
- Sales Probing Questions
- Pr-approach Before 1st Phone calls
- Telemarketing
- Build Better Customer Relationships through Telemarketing
- Handling Sales Objections Over The Telephone
- Pre-approach before the 1st Meeting
- Setting up Appointments
- Problem Solving Selling
- Successful Sales Presentation
- Presentation Skills
- Domain Transfer Process
- Domain Pointing Process
- SOP on Validating Sales Inquiry
- One Free Page Template Guideline
- Frequently Ask Question
- Sales and Collection Cut Off
- Contract Policy
- Customer Support Escalation Process
- Guidelines on Customer Support Escalation
- Sales Admin Guideline
- Sales Joborder Guideline
- Guidelines in offering Sales Upgraded Package
- Guidelines in offering added value services
- Sample One Free Page Template
- Turn Over Accounts Guidelines
- Sales Reading Reference
- Payment and Vat Computation
- The 8 Buyer Personas (and How to Sell to Them)
Doc Pedro Support
- Mission & Philosophy
- All about the Product & Services
- Plan & Prices
- Definition of Scope
- Doc Pedro Operation Systems and Procedures
Technical Department
- System Administrator Levels
- Phone Answering Guidelines
- On-call Duties and Responsibilities
- One Page Template Guideline
- Change of Platform Procedure
- Clients Domain Spamming
- Hacking Incident Guidelines
- Handling Procedure for Website Hacking
- New Dedicated Server Guidelines
- Dedicated Server Issue Escalation
- Request Procedure on Non-trade Admin IT Equipment
- Website Uploading Procedure
Quality Assurance Department
- Website Quality Assurance Procedure
- Pointers for Testing
- Test Specifications and Bug Report Status Guide
Marketing Department
Accounting Department
- Releasing of Salary & Commission Policy
- Distribution and Computation of Commission
- Asyst Guidelines
- Sample Topic
