Customer Service
What is Customer Service?
1. Provide Service: Customer service is the ability to provide a service or product in the way that it has been promised. Customer service is an organization's ability to supply their customers' wants and needs
2. Respect: Customer service is about treating others as you would like to be treated yourself" Customer Service is a phrase that is used to describe the process of taking care of our customers in a positive manner"
3. Competitive Advantage: Customer service is a process for providing competitive advantage and adding benefits in order to maximize the total value to the customer" This department aids in fulfilling the company’s goal in any business fields.
4. Internal and External Commitment: Customer Service is the commitment to providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner. Educating the employees as well to meet excellent service that a company aspires to be.
5. Proactive Attitude: Customer service is a proactive attitude that can be summed up as: I care and I can do." It should be practical and positive.
Proactive Attitude (PA) is a personality characteristic which has implications for motivation and action. It is a belief in the rich potential of changes that can be made to improve oneself and one's environment. This includes various facets such as resourcefulness, responsibility, values, and vision.
The proactive individual believes in the existence of sufficient resources which can be external or internal. Goods, services, and people are out there and can be influenced to support goal attainment. Intelligence, courage, and strength, for example, reside within and allow goal setting and persistence.
The proactive individual takes responsibility for his or her own growth. A life course is not fully determined by external forces but can be chosen. Neither good nor bad events are mindlessly attributed to external causes. Rather, the proactive individual faces reality and adopts a balanced view of self-blame and other-blame in the case of negative events. However, two kinds of responsibilities have to be distinguished: Responsibility for past events and responsibility for making things happen. The latter is the crucial one here. The proactive individual focuses on solutions for problems, no matter whether the problems have been caused by himself or herself or by others.
The proactive individual is driven by values. Others' behavior might be determined by their social environment, whereas proactive persons are, in contrast, mindful of their values and choose their path of action accordingly. Although values are influenced by others during the socialization process, people differ in the degree to which their life depends on these values. Once the socially mediated values are internalized they become the leading force to guide the proactive individual's striving. By the way, values need not necessarily be socially acceptable. Criminals may also have values, and terrorists might also be proactive individuals.
The proactive individual has a vision. He or she creates meaning in life by striving for ambitious goals. Again, these need not necessarily be socially desirable goals. Missionaries, politicians, entrepreneurs, teachers, or athletes may have dreams that conflict with those of others, but they have dreams. They have an imagination of what could be, and they set goals in line with their vision. Total Quality Management, for example, is a principle of continuous improvement within companies. The same idea can be transferred to individuals who constantly strive for self-improvement. They accumulate resources, prevent resource depletion, and mobilize forces with a long-term aim in mind. They have a mission, imposed by themselves.
Keep the Client Happy
Make our clients feel appreciated. The client wants to be treated like guests. Don’t wait until they’ve got a problem to do something special for them. Anything you can do to build goodwill with our clients is good business. Many people will angrily call up at us to complain. But people will think twice about hollering into the phone and will rather show resentment to a trusted colleague.
Make Time for Great Customer Service
Finding new clients might feel like our top priority. But don’t lose sight of how important keeping our current clients is. Satisfied clients won’t just turn to us with their online needs – they’ll also recommend us to their friends and co-workers. Offering good customer service means taking time out of our busy day to help our clients – no matter how obvious or trivial their problem seems to us. If we follow that simple principle, we’ll go miles in creating loyal customers.
